Roles of a Managed Service Provider

November 1, 2018

To us, managed service providers shouldn’t just be your tech support. If they’re good at what they do, qualified MSPS will go beyond the traditional role to serve your business in more ways than one. We view the client-MSP partnership as a holistic one, where we use our IT expertise to improve your business now and into the future.

As an MSP, we serve multiple roles. We help you with day-to-day problems that affect your business’ productivity and speed. We act as a guide to moving your business where it wants to go. We coordinate tech procurement and vendor management. Above all, we’re your protector working diligently to guard against malicious attacks and save you from costly disasters.

 

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IT isn’t the easiest thing to understand. That’s where MSPs come in. We’re your IT resource, ready to fix problems and answer questions. Our job is to turn the difficult IT you once knew into a seamless part of your business.

How do we get this done? Through our specialized team structure. With over 120 employees, we have experts for every level and type of service our clients need. From systems engineers to technical account managers to help desk technicians and more, we have the combined knowledge to be your comprehensive resource. 

 

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Not only should MSPs support immediate concerns, they should be your adviser for the future. When you enter into a partnership with iVenture, you get a friend who cares about the success of your company like their own. They're our principal consultants (PCs) and they guide your IT where it needs to go.

Our PCs work with you to plan out a 3-5 year strategic plan of your IT. This is important because technology is costly to change all at once. So just like any other purchase, it's easier to plan your budget when you know exactly what's coming ahead. Our PCs eliminate the guesswork of IT planning. 

 

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Think about the different tech brands you use — Microsoft Windows software, an HP server, a Dell computer. For a business, that's a lot of vendors to manage. As a facilitator, we work with you to select and procure the right technology. We communicate with vendors before, during and after purchase so you don't have to worry about it.

We partner with a number of elite industry vendors to bring you the best products and services. These include Microsoft Gold Partner, Microsoft Cloud Solutions Provider, Cisco/Meraki Systems Partner, SonicWALL Gold Partner, VMware, Dell Service Partner, HP Enterprise Partner and more.

 

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 Perhaps the most important role MSPs serve is as guardian of your business' safety. As an IT company, a major goal is to preserve and protect your data from destruction. Whether it's malicious attacks like the rise of mobile malware, natural disasters or a host of other risks for your business, we work to keep your business running. 

Starting with 24/7/365 monitoring, virus/spam protection and daily and weekly security updates, we go even further. For your data, we conduct hourly local backups and nightly offsite ones, as well as 90-day backup retention and disaster recovery. And through it all, our after-hours emergency teams are ready along with unlimited onsite and remote support. 

To be effective, IT requires a well-rounded approach — one created and managed by experts. An MSP that cares about your business beyond the usual is the MSP you deserve. 

 iVenture Solutions is an award-winning managed service provider delivering superior IT solutions to clients across Florida. As a leading-edge IT firm for small and medium-sized businesses, we provide a diverse range of services covering the entire scope of IT including maintenance, support, hosting and more. Through rapid response time, reduction of chaos and the right people, our expert team of IT professionals will fulfill your technology needs. At iVenture, we give you more time to do what matters most.

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